jaya Terms and Conditions

1   General Provisions

jaya is an online gaming and sports betting platform operated in Bengali for users in Bangladesh. These terms and conditions ("Terms") apply to the platform's website, mobile application and all related services.

These Terms serve as a binding agreement between jaya and the user. If you disagree with any part of these Terms, please refrain from using our services.

1.1 Scope of Services

jaya's services include slot games, live casino, cricket betting, football betting and the ability to place bets on other sports events. jaya reserves the right to change the platform's game selection and betting options at any time.

1.2 Language

These Terms are written in Bengali and apply to users in Bangladesh. In the event of any dispute, the Bengali version shall be considered authoritative.

2   Account Registration

To use jaya's services, you must open an account. You are required to provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each person may open only one account.
• The name, mobile number and date of birth provided at registration must be accurate.
• Operating more than one account for the same person is strictly prohibited.
• Opening an account in someone else's name or with false information is not permitted.
• Persons who are legally disqualified or prohibited may not register.

2.2 Identity Verification (KYC)

For account security and payment processing purposes, jaya may request documents for identity verification at any time. This may include copies of a national identity card, passport or other government-issued identification. Withdrawals may be held pending until verification is complete.

3   Age and Eligibility

jaya's services are for persons aged 21 or above only. Persons under the age of 21 may not use this platform in any way. This is a strict policy and any violation will result in the immediate closure of the account.

We believe in responsible gaming. We take active steps to keep minors away from gaming. If there are minors in your household, it is your responsibility to keep your account secure. You can find more details on this in the Responsible Gaming Guidelines.

3.1 Geographic Eligibility

Use of online gaming services may be prohibited from certain jurisdictions. It is your own responsibility to ensure that using this service from your location is lawful. jaya bears no liability in this regard.

4   Account Security

It is your responsibility to keep your account password and login details confidential. You must not allow any other person to use your account, and you are responsible for all activities conducted from your account.

4.1 Suspicious Activity

If you notice any unauthorised access or suspicious activity on your account, please contact jaya's live chat support immediately. Our support team provides assistance in Bengali and English 24/7.

4.2 Password Policy

Use a strong password that combines uppercase and lowercase letters, numbers and special characters. Do not use easily guessable passwords such as your date of birth or phone number.

5   Deposits and Payments

To deposit at jaya, you can use bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks).

5.1 Minimum Deposit

The minimum deposit amount across all payment methods is ৳100. Deposits below this amount will not be accepted.

5.2 Source of Funds

You must ensure that the money you deposit comes from a legitimate source. Using funds from illegal or unknown sources is strictly prohibited on this platform. jaya reserves the right to take necessary action in the case of suspicious transactions.

5.3 Deposit Processing

Deposits are generally processed quickly. Occasionally it may take longer due to technical issues or banking delays. If a deposit does not arrive, please contact our support team.

6   Withdrawals and Settlement

bKash, Nagad, Rocket and bank transfer can be used to withdraw winnings. The minimum withdrawal amount across all payment methods is ৳500.

6.1 Withdrawal Processing Time

jaya generally completes withdrawals within one hour. However, additional time may be required if identity verification or a security review is needed.

6.2 Withdrawal Conditions

• Withdrawals may only be made to the same payment method used for the deposit.
• The applicable wagering requirements must be met before bonus funds can be withdrawn.
• Large withdrawals may be held if account verification has not been completed.
• jaya has the right to hold a withdrawal pending investigation if there is suspicion of fraudulent activity.

7   Bonuses and Promotions

jaya offers various bonuses and promotional offers. Each bonus has its own terms and it is essential to read them carefully.

7.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for the bonus is 25 times the bonus amount. For example, on a ৳1,000 deposit, a ৳1,500 bonus is received making the total balance ৳2,500; to withdraw this bonus, bets of ৳1,500 × 25 = ৳37,500 must be placed.

7.2 General Bonus Terms

• A welcome bonus can be received only once per account.
• Withdrawals may not be made before the bonus wagering requirements are met.
• Attempting to claim a bonus through fraudulent means will result in account cancellation.
• jaya reserves the right to change the terms of bonus offers.
• Other promotional offers will have their own wagering requirements and terms, which will be stated separately for each offer.

7.3 VIP Program

jaya's VIP Program has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate increases as you reach higher tiers. Cashback is calculated based on the net loss for the week.

8   Betting and Gaming Rules

All betting and gaming activities on jaya are conducted under specific rules. Any decision related to games or betting is final and binding.

8.1 General Betting Rules

• Once a bet is placed, it cannot be cancelled or changed, unless jaya approves it under special consideration in specific circumstances.
• Bets placed on incorrect odds or payouts caused by a technical error may be considered void.
• If a cricket match or any other event is cancelled or postponed, the settlement of bets will be handled according to jaya's policy.
• Odds in live betting can change rapidly and the odds at the time of bet acceptance are final.

8.2 Game Results

The results of slots and other casino games are determined by a certified random number generator (RNG). No game result is predetermined or controlled.

8.3 Event Cancellations

If a sports event is not completed within the scheduled time or is cancelled, jaya will make a decision on bets placed on that event by following recognised international rules.

9   Prohibited Activities

The following activities are strictly prohibited on jaya's platform. Violation of these prohibitions may result in the immediate closure of the account and forfeiture of all funds.

• Creating or operating multiple accounts.
• Claiming bonuses through fraudulent means or abusing bonus terms.
• Placing bets using automated software, bots or scripts.
• Playing from someone else's account or allowing someone else to use your account.
• Attempting to break the platform's security measures.
• Money laundering or transacting with illegal funds.
• Knowingly exploiting technical errors or bugs to gain an unfair advantage.
• Threatening, harassing or behaving abusively towards other players or jaya staff.

10   Account Suspension and Closure

jaya reserves the right to suspend, restrict or close any account for any reason, without prior notice. This action may be taken in particular in cases of prohibited activities, violation of terms and conditions or security risks.

10.1 Voluntary Account Closure

You may close your account at any time if you wish. To do so, contact our support team via live chat or email. It is advised to withdraw any balance before closing the account.

10.2 Self-Exclusion Feature

If you feel that gaming is causing problems for you, you can apply for self-exclusion for a specified period. To learn more about this feature, visit our Responsible Gaming section.

11   Limitation of Liability

jaya strives to ensure the highest quality experience through its services. However, there are limits to our liability in certain circumstances.

11.1 Service Interruptions

The service may be temporarily unavailable due to technical issues, maintenance work, internet connectivity problems or any other reason. jaya is not responsible for any loss caused by such interruptions.

11.2 Third-Party Content

jaya's platform hosts games from third-party game developers. All claims regarding the functionality, security, and RTP of these games are entirely the responsibility of the respective game developers.

11.3 Maximum Liability

Under no circumstances will jaya's total liability exceed the actual deposit amount held in your account.

12   Privacy & Data Protection

Protecting your personal information is very important to jaya. How we collect, store, and use your data is described in detail in our Privacy Policy. The Privacy Policy applies alongside these terms, and together they form a complete agreement.

12.1 Data Sharing

jaya does not sell your personal information to third parties. However, limited information may be shared with relevant parties when required by legal obligations, payment processing, or fraud prevention.

12.2 Cookie Usage

Our website uses cookies that help improve your browsing experience. Details about how cookies are used can be found in the Privacy Policy.

13   Terms & Conditions Changes

jaya reserves the right to change, amend, or update these terms at any time. For significant changes, we will endeavour to notify users by email or through a notice on the platform.

If you continue using the platform after any changes, you will be considered to have accepted the revised terms. We therefore recommend visiting this page regularly.

13.1 Version History

The current version of the terms is effective from January 2025. To learn about previous versions, please contact our support team.

14   Contact & Support

If you have any questions about these terms or anything is unclear, please contact our support team. jaya's support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

For answers to common questions, you can visit our Frequently Asked Questions page, where you will find detailed answers about deposits, withdrawals, bonuses, and account-related queries.

14.1 Contact Methods

• Live Chat: Get instant support through the live chat button on any page of the platform.
• Email: [email protected] — for any formal complaints or detailed enquiries.

To learn more about us, read the About Us page, where you will find detailed information about jaya's mission, vision, and services.