Play safe and responsibly
at jaya
jaya believes that entertainment has value only when it is enjoyed in a controlled and mindful way. We are committed to ensuring a safe environment for all our members.
jaya's Responsible Gambling Commitment
Use our tools and support — keep gambling as entertainment, not a burden.
Age Limit is Mandatory
To create an account at jaya and take part in any form of betting or casino activity, you must be at least 21 years old. Participation by minors is strictly prohibited and we verify age at every registration. To protect underage individuals, we ask parents and guardians to stay alert and inform us if needed.
Responsible Gambling Tools
jaya gives you several options to stay in control of your gaming experience. Using these tools, you can make decisions on your own terms.
Set a Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. Lowering the limit takes effect immediately; a request to raise it applies after a set waiting period.
Session Time Limit
Use the session timer to manage how long you play at a stretch. You will be notified when the set time is up, and automatic logout can be enabled if needed.
Self-Exclusion
If you want to take a break, keep your account closed for a set period — from 30 days up to permanent exclusion. During this time, no login or betting will be possible.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once that amount is reached, you will be notified immediately and no further bets can be placed.
Set a Bet Limit
Decide the maximum amount you want to place on a single bet. Avoiding large individual bets helps ensure a more enjoyable experience over time.
Cooling-Off Period
Take a cooling-off break of 24 hours to 30 days without fully closing your account. Playing will be paused during this break, but the account will remain active.
To learn more about these tools, visit our FAQ page, where the limit-setting and exclusion process is explained step by step.
Warning Signs
Certain signs indicate that gambling is going beyond the limits of entertainment. Be alert if you notice these in yourself or someone you know.
Spending Beyond Your Means
Using money meant for household necessities on betting, or depositing money taken as a loan, is a serious warning sign.
Losing Track of Time
Spending far more time playing than planned and being unable to stop can indicate a mental dependence.
Distancing from Family and Friends
Avoiding time with family or not spending time with loved ones because of gambling is a concerning habit.
Chasing Losses
Placing more bets to try to recover money already lost — this cycle is hard to break and can quickly lead to larger losses.
Mood Changes
Feeling restless, angry, or anxious when unable to play, and feeling temporary relief when you do, are signs of mental dependence.
Hiding Your Gambling
The tendency to hide from family or friends how much you are playing or how much money you are depositing.
Assess Yourself
Answer the following questions honestly. If the answer to one or more is "yes", consider seeking support.
- Have you felt that you spent more than your budget in the past month?
- Have you felt regret or shame after playing?
- Have you prioritised gambling over work, studies, or family responsibilities?
- Have you thought about depositing money taken as a loan or borrowed from someone?
- After a loss, have you tried to recover it by betting again on the same day?
- Have you hidden your gambling from family or people close to you?
- Have you felt restless or irritable when you could not play?
jaya's Commitment
jaya is not just an entertainment platform — it is an effort to build a responsible environment. Our About Us page has details on how we make member safety our highest priority. Every step we take is guided by this goal.
Age Verification
Age is verified at registration and again in cases of suspicion. No one under 21 can keep an account active under any circumstances.
Data Protection
Members' personal and financial information is kept secure using SSL encryption and strict data protection policies.
Transparent Rules
Our Terms and Conditions are written in full Bengali in plain, easy-to-understand language, so members can participate with a clear understanding of everything.
Proactive Support
If an unusual pattern is noticed in a member's play, our support team reaches out proactively.
Personal Data and Privacy
Closely linked to responsible gambling is the protection of your personal information. How the information provided at jaya is collected, how it is used, and whether it is ever shared with third parties — all of this is clearly stated on our Privacy Policy page.
Self-exclusion details are kept completely confidential and your exclusion is not shared with any third party. When you contact us for support, that conversation is also kept secure.
Keep in mind
- Betting and casino games are a form of entertainment, not a source of income.
- Never bet money you cannot afford to lose.
- If you are not in a clear state of mind or are under stress, stop playing.
- Asking for help is not a weakness — it is the smart thing to do.
Where to Get Support
Whether the problem is big or small, seeking help is always the right decision. Get support through any of the options below.
jaya Live Chat
Contact our support team via 24/7 live chat. Support is available in both Bengali and English. Requests to set limits or self-exclude can be made directly here.
Email Support
Contact us by email to share your situation confidentially. Our support team responds quickly and helps you take the necessary steps. Email address: [email protected]
Family and Loved Ones
Talk to a family member or a trusted friend. An open conversation with someone close about your gambling habits is often the most effective first step.
Professional Advice
Seek help from a mental health professional or counsellor. In Bangladesh, mental health centres and hospitals offer specialist services for gambling and behavioural issues.
Questions About Responsible Gambling
Answers to frequently asked questions are given below.