jaya's Privacy Policy
Your personal information is a trust placed with us. Here we present a full and transparent account of how jaya collects that information, where it is stored, and with whom it is shared.
Introduction and Scope
jaya is a trusted online gaming and betting platform for users in Bangladesh. We believe that protecting your personal information is a core responsibility, not an added bonus. This privacy policy applies to our website, mobile app, and all related services.
This policy describes in detail: what types of information we collect, why we collect it, how we store and process it, and what rights you have regarding your information. Please read this policy carefully before using our services.
For a full understanding of our terms of service, it is also important to read the Terms and Conditions, as these two documents together define the relationship between you and jaya.
What Information We Collect
We collect information in two main ways — what you provide directly, and what is automatically recorded through your use of our services.
2.1 Information You Provide
- Full name, date of birth, and national ID details (for account verification)
- Email address and mobile number
- Payment method details such as bKash, Nagad, or Rocket (to process transactions)
- Bank account details (for bank transfers)
- The content of your support requests and your communication history
2.2 Automatically Collected Information
- IP address, browser type, and device information
- Time of site access, browsing patterns, and session duration
- Information collected through cookies and similar tracking technologies
- Geolocation data (country level only, not a precise location)
- Game history and betting activity logs
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity verification data | Account opening and fraud prevention | 5 years after account closure |
| Financial transaction data | Payment processing and record keeping | 7 years after account closure |
| Game history | Service improvement and dispute resolution | 2 years after account closure |
| Contact information | Customer support | 1 year after request resolution |
| Cookie and browsing data | Site functionality improvement | Up to 12 months |
Purpose of Data Use
jaya uses your information only for specific and lawful purposes. No unnecessary or excessive information is ever collected.
3.1 Service Operation and Improvement
Your information is used to create and manage your account, process payments, and personalise your gaming experience. For deposits and withdrawals — such as transactions via bKash or Nagad — this data is essential to ensure accurate payment details.
3.2 Security and Fraud Prevention
Information is processed to prevent unauthorised access to accounts, fraudulent activity, and money laundering. All data transmission is secured using SSL encryption.
3.3 Meeting Legal Obligations
To comply with applicable laws and regulations, we are required to retain and process certain information. This includes financial reporting and identity verification records.
3.4 Customer Support and Communication
To provide you with accurate assistance through our 24/7 live chat and email support services, we need your contact details and service usage history.
Data Sharing and Third Parties
jaya never sells your personal information and does not rent it to third parties for commercial purposes. However, sharing information is necessary in a limited number of cases.
- Payment processors: Only the information needed to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
- Technology service providers: Limited information may be shared with technology partners who help ensure site functionality and security, but they may not use this information independently.
- Game software providers: Game studios such as Pragmatic Play, Evolution, and JILI may process certain session data for the fair operation of their games.
- Legal authorities: We may be required to provide information as part of a court order or lawful legal process.
Cookie and Tracking Technologies
jaya's website and app use cookies. Cookies are small text files stored on your device that make your next visit more convenient.
5.1 Types of Cookies
- Essential cookies: To maintain login sessions and ensure security — the site cannot function without these.
- Functional cookies: To remember your preferred language and settings.
- Analytics cookies: To understand site usage patterns — all data is processed in aggregated and anonymous form.
5.2 Cookie Controls
Non-essential cookies can be turned off from your browser settings. Please note that disabling certain cookies may cause some site features to not work properly.
Data Security Measures
jaya has put in place several technical and organisational measures to keep your information secure.
- All data transmission is secured through SSL (Secure Sockets Layer) encryption
- Sensitive information stored in the database is kept in encrypted form
- Access controls — only authorised staff can access specific data
- Regular security reviews and vulnerability testing
- Automated monitoring systems to detect suspicious activity
- Regular data protection training for staff
Please note that sending information over the internet is not entirely without risk. We aim to ensure the highest level of protection, but no system is 100% impenetrable.
Your Rights
As a user of jaya, you have certain specific rights regarding your own information.
7.1 Right of Access
You have the right to know what information we hold about you. Upon request, that information will be provided to you within a set timeframe.
7.2 Right to Correction
If any of your information is incorrect or out of date, you can request that it be corrected. Many details can be updated directly from your account settings.
7.3 Right to Deletion
In certain circumstances you can request that your information be deleted. However, this right may be limited where legal obligations or legitimate interests apply.
7.4 Right to Restrict Processing
You can request that your information be used only in a limited way for specific purposes, particularly regarding marketing communications.
7.5 Right to Complain
If you have any concerns about how your information is processed, contact our support team directly. Our 24/7 live chat and email support are available in both Bengali and English.
Protection of Minors
jaya strictly follows a 21+ age policy. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at registration, and if a user does not meet this age requirement, the account is cancelled.
Responsible gaming is an important commitment for us. To learn more, please read our Responsible Gaming Guidelines, which provide practical advice on keeping yourself and your family safe.
Data Transfers and International Storage
jaya's servers and data processing facilities may be located in various countries. Even if your information is transferred to another country, we ensure that appropriate protection measures are in place in accordance with the laws applicable in that country.
Agreements with third-party service providers include data protection obligations, which ensure the security of your information.
Policy Changes and Updates
jaya may update this privacy policy when needed. If any significant changes are made, advance notice will be given via your registered email or through a notification on the site.
Continued use of the site after a change is considered acceptance of the updated policy. We therefore recommend checking this page regularly.
Contact Us
For any questions about this privacy policy, requests to access your information, or complaints, please contact us:
- Email: [email protected]
- Live chat: Click the chat button in the bottom-right corner of any page on the site (available 24/7)
- Language: Support is available in both Bengali and English
We generally aim to respond to information requests as quickly as possible.